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Archive for the ‘shopping’ Category

337/365: The Big Money
Image by DavidDMuir via Flickr

It was reported today on www.iomonline.co.im that the boss of the Venda claimed that the Manx online shopping portal www.shopiom.com is ‘visionary’.

As I don’t really agree with what Dan Wagner (The Venda Boss) has said or the decision taken by the DTI to use a UK based company and pay such considerable fees using the Manx tax payers cash (Freedom to Flourish in action), I thought I would share with you a some song lyrics of that 1998 classic by the Vengaboys – The Venga Bus, that I have adapted only slightly to indicate my true feelings on the matter, so here goes.

If you cant remember the tune and how it goes, check out this link on youtube so you can get the jist of the tune!

Vendaboys – Venda Boss Lyrics

I like to party (Dan Wagner)

I like, I like to party

I like to party

I like, I like to party

I like to party

I like, I like to party

I like to party (I’m not flippin surprised!)

I’ve got something to tell ya

I’ve got news for you

Gonna put some online retail wheels in motion

Get ready ’cause we’re coming through

Hey now, hey now, here’s what I say now

Online retail happiness is just around the corner

Hey now, hey now, here’s what I say now

I’ll be there for you (for only £265,000)

The VendaBoss is coming

And everybody’s jumping

From Ramsey to Santon

A manx government fiasco

The wheel of fortunes turning

And the taxpayers pounds are burning

So if you like to part with your money

Get on and shopiom

I like to party

I like, I like to party

I like to party

I like, I like to party

Gonna put some online retail wheels in motion

Get ready ’cause we’re coming through

Hey now, hey now, here’s what I say now

Online retail happiness is just around the corner

Hey now, hey now, here’s what I say now

I’ll be there for you (for only £265,000)

The VendaBoss is coming

And everybody’s jumping

Ramsey to Santon

A manx government fiasco

The wheel of fortunes turning

And the taxpayers pounds are burning

So if you like to party

Get on and move your body

The VendaBoss is coming, the VendaBoss is coming

The VendaBoss is coming, the VendaBoss is..

I must admit I really hated that song when it came out, but I am quite liking the new version!

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Coffin Nails
Image by Generalnoir via Flickr

Well if it already isn’t then it sure wont be long! And it won’t just be the Manx High street.

In one sense I find it really sad to see empty shops along the islands Strand Street, but in another I kind of of think they deserve it and many more shops deserve it too. The thing is most of the time that I physically go into a shop to buy something I am left feeling disappointed with the experience and the service. I often wish you could score the shop on the way out instead of whinging under my breath as I leave through the door.  I really do believe that the general service in shops is dropping whilst my own and that of the consumers in general, expectations are getting higher?

Surely in the current climate business should be bending over backwards to delight customers with high levels of customer service, but sadly this isn’t the case.

May be it’s because on the Isle of Man they have a captive audience so we just accept mediocre service as the norm, but I also think shopkeepers and retailers have just gotten lazy.

I don’t think it is acceptable anymore to simply hang stuff on a rail and expect us to buy it.

I think retailers need to be more creative, with more interaction and engagement with the public or potential buyers, so why not try something different today, instead of blaming the internet for your lack of business!

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A Woolworth store
Image via Wikipedia

I feel really sad today, and not because we will be seeing the end of Woolworth’s on the high street and the local Strand Street of Douglas. To be honest its was on the cards for years.

What really made me sad was seeing the vultures, the scavengers and the bargain hunters all queueing outside and later inside once the store opened. The queue must have been 40 people long when I walked passed. People with hoards of selection boxes, discount cds other tacky clothes and cheap electrical goods – and all for what?

I know it’s Christmas soon, but I just cannot stand what the human race has become, obsessed by material goods and spending money, and all for what I ask myself?

Call me cynical and baa humbug, but honestly I am not like that. Yeah I like nice clothes, my ipod touch, and my macbook but I just cannot be bothered fighting, queing and squabbling tooth and nail to get my hands on any of it, no matter how much of a bargain it is!

I really think it’s sad, even despite this current recession, doom and gloom that we still think we can buy our way out of it and make our lives that much better. Sorry I just don’t buy it.

One thing is for sure, I wont be fighting over Brussel sprouts in Tesco! Unlike other sad bastards!

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Half-brightness on iPhone 3G vs. BB Bold 

Image by Quang Minh (YILKA) via Flickr

I popped in to the Manx Telecom mobile shop along Strand Street on the Saturday before last just to have a look at the latest Blackberry Bold and what a nice piece of kit it is too.

I have been looking for a phone with wifi capability for a little while now plus I really liked my current Blackberry.

It’s also a toss up between a new Blackberry and Apples iphone, so I would regard myself as a reasonably warm to hot customer in terms of selling too.

So here is the scenario.

I walked in to the Manx Telecom shop on Strand Street.

The sales lady came over and asked if I needed any help, to which I answered ” I am an exisitng cusotmer who is interested in the new Blackberry Bold and what were the terms on my contract?”

She went away and checked for me.

I was told that my current contract has several months to expire and if I wanted to have one I would need to pay the full price. I was fine with that and didn’t have an issue with it at all.

I then asked if I could purchase a iPhone at the Manx Telecom shop to which the reply was “we are working on it.” So I replied, “that’s a no then?” At this point the sales person got very uptight and went on the defensive saying that I was wrong to say that! So I asked the question again, “could I purchase an IPhone at the store?” She again repeated the same answer  “we are working on it.” At which point I replied “so that means I can’t buy one now then?”

The person then got all hot and bothered and admitted correctly that I couldn’t buy one but they were working on it in a rather abrubt and aggresive tone. By this time I was rather taken a back by both the level of service and the behaviour of the person in question – I left the store.

Now to me if this situation was to be replayed and I was the sales person I might have done things a little different.

Firstly, I wouldnt have assumed that the because the customer owned a Blackberry already that the IPhone was for them! It might have been a gift?

Next, I would have replied honestly and truthfully and not tried to be clever and simply replied “No they are not on sale at the moment, but we are hoping to get some soon.”

And finally, I would have asked if the customer would like to give me there email address or contact details so that when the Iphones did come into the store they could contact the customer and let them know.

How easy is that, and how pleased would I be with that level of service – pretty chuffed if you ask me!

Sorry Manx Telecom, but you still have a lot to learn… and thats just the basics!

I went for a look in the Sure shop after that.

Since then the Iphone is on sale at Manx Telecom.

Sorry but they won’t be getting my custom after that experience!

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I went to Tesco this evening to grab a few bits and pieces that I needed. It wasn’t a weekly big shop, just one of those top up shops you need for fresh stuff like milk and vegetables.I don’t like supermarkets at the best of times but hey our choice is limited these days especially on the Isle of Man due to the sheer power and influence they have over farmers and suppliers. I do where possible try and buy from local butchers and suppliers, but without making excuses it isnt always possible!After rushing around the store I filled my trolley (you always do) and headed for the checkout where the very pleasant check out girl asked if I had a club card, scanned my items and totalled up the bill. As this was an uncalled for shop I wasnt organised and so had to use the plastic bags that are always supplied at the end of the checkout.What really wound me up was the fact that when some bananas I purchased (wrapped in plastic I might add) didn’t have a barcode on them, the supervisor headed off to find the price and during this time the checkout girl said, and I quote, ‘ you do realise you can get double your points if you brought in your own plastic bags and didnt use the ones provided.I said, ‘yes I realise that’ fuming inside! Not at the checkout out girl, just at the people who run Tesco!I am sorry Tesco, but do not fuckin patronise me and make out that its me that ruining the planet and not you! Your the twats that wrap everything up in packaging totally unnecessarily and then fly it all over the fucking planet before it lands back in the store two miles from where it originated! How Tesco have the cheek to tell me its double points for recycled plastic bags is beyond words! Dont tell me to try and change my habits when you should be changing yours.So pull your finger out and do something with meaning and not some shitty double points promotion to try and makes us as consumers feel guilty about the environment!And dont give that bullshit about ‘every little helps!’ Do something major!

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