Posts Tagged ‘Smartphone’

Half-brightness on iPhone 3G vs. BB Bold 

Image by Quang Minh (YILKA) via Flickr

I popped in to the Manx Telecom mobile shop along Strand Street on the Saturday before last just to have a look at the latest Blackberry Bold and what a nice piece of kit it is too.

I have been looking for a phone with wifi capability for a little while now plus I really liked my current Blackberry.

It’s also a toss up between a new Blackberry and Apples iphone, so I would regard myself as a reasonably warm to hot customer in terms of selling too.

So here is the scenario.

I walked in to the Manx Telecom shop on Strand Street.

The sales lady came over and asked if I needed any help, to which I answered ” I am an exisitng cusotmer who is interested in the new Blackberry Bold and what were the terms on my contract?”

She went away and checked for me.

I was told that my current contract has several months to expire and if I wanted to have one I would need to pay the full price. I was fine with that and didn’t have an issue with it at all.

I then asked if I could purchase a iPhone at the Manx Telecom shop to which the reply was “we are working on it.” So I replied, “that’s a no then?” At this point the sales person got very uptight and went on the defensive saying that I was wrong to say that! So I asked the question again, “could I purchase an IPhone at the store?” She again repeated the same answer  “we are working on it.” At which point I replied “so that means I can’t buy one now then?”

The person then got all hot and bothered and admitted correctly that I couldn’t buy one but they were working on it in a rather abrubt and aggresive tone. By this time I was rather taken a back by both the level of service and the behaviour of the person in question – I left the store.

Now to me if this situation was to be replayed and I was the sales person I might have done things a little different.

Firstly, I wouldnt have assumed that the because the customer owned a Blackberry already that the IPhone was for them! It might have been a gift?

Next, I would have replied honestly and truthfully and not tried to be clever and simply replied “No they are not on sale at the moment, but we are hoping to get some soon.”

And finally, I would have asked if the customer would like to give me there email address or contact details so that when the Iphones did come into the store they could contact the customer and let them know.

How easy is that, and how pleased would I be with that level of service – pretty chuffed if you ask me!

Sorry Manx Telecom, but you still have a lot to learn… and thats just the basics!

I went for a look in the Sure shop after that.

Since then the Iphone is on sale at Manx Telecom.

Sorry but they won’t be getting my custom after that experience!

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